Do you go that wee bit extra for your customers? We all try to impress our customers who come to our shops, whether online or otherwise, with our shop banners, our carefully pieced together collages,
our labels and other methods of getting our names remembered,
and the descriptions we write about our beautifully, handcrafted items and of course the items themselves.
But it shouldn't stop there! What do you do to make sure your customers become return customers? We'd love to know your secrets about packaging, followup and customer service.